In all of our communications we want to strive to send consistent verbal, paraverbal and nonverbal messages. Include the tone, pitch, and pacing of our voice Account for about 38% of what is perceived and understood by others.Ģ. When we are feeling defensive, our speech is often abrupt.ġ. When we are bored or feeling down, our speech tends to slow and take on a monotone quality. When we are angry or excited, our speech tends to become more rapid and higher pitched. Some points to remember about our paraverbal communication: For example, the statement, "I didn't say you were stupid" has six different meanings, depending on which word is emphasized. A sentence can convey entirely different meanings depending on the emphasis on words and the tone of voice. Professor Mehrabian states that the paraverbal message accounts for approximately 38% of what is communicated to someone. It is how we say something, not what we say. Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices. Are conveyed through our facial expressions as well as our postures and gestures. Account for about 55% of what is perceived and understood by others.Ģ. The action of gathering up one's materials and reaching for a purse signals a desire to end the conversation.ġ. A posture of arms crossed on the chest portrays a feeling of inflexibility. For example, when someone faces us, sitting quietly with hands loosely folded in the lap, a feeling of anticipation and interest is created. Postures and Gestures : Our body postures can create a feeling of warm openness or cold rejection. The eyes are particularly expressive in telegraphing joy, sadness, anger, or confusion. A face can light up with enthusiasm, energy, and approval, express confusion or boredom, and scowl with displeasure. Nonverbal messages are the primary way that we communicate emotions:įacial Expression : The face is perhaps the most important conveyor of emotional information. In fact, through our body language we are always communicating, whether we want to or not! In his book, Silent Messages, Professor Albert Mehrabian says the messages we send through our posture, gestures, facial expression, and spatial distance account for 55% of what is perceived and understood by others. The power of nonverbal communication cannot be underestimated. Choose your words with the intent of making your message as clear as possible, avoiding jargon and unnecessary, tangential information.ģ. This is your opportunity to help the listener understand YOUR perspective and point of view. Listening to a rambling, unorganized speaker is tedious and discouraging - why continue to listen when there is no interchange? Lengthy dissertations and circuitous explanations are confusing to the listener and the message loses its concreteness, relevance, and impact. Sending effective messages requires that we state our point of view as briefly and succinctly as possible. " and "for some folks in similar situations" are examples of this. Phrases such as "in some districts, people may. On the other hand, we can choose words that normalize the issues and problems and reduce resistance. Words that are critical, blaming, judgmental or accusatory tend to create a resistant and defensive mindset that is not conducive to productive problem solving. Our use of language has tremendous power in the type of atmosphere that is created at the problem-solving table. Receive and Correctly Understand Messages Sent to Us. Paraverbal Messages - how we say the wordsģ. Hear and correctly understand messages someone is sending to us.Ģ. In order to communicate effectively, we must use all three components to do two things:Ģ. The paraverbal component refers to how we say what we say - the tone, pacing and volume of our voices. The nonverbal component refers to the message we send through our body language. The verbal component refers to the content of our message‚ the choice and arrangement of our words. The act of communicating involves verbal, nonverbal, and paraverbal components. Our ability to exchange ideas with others, understand others' perspectives, solve problems and successfully utilize the steps and processes presented in this training will depend significantly on how effectively we are able to communicate with others. On a daily basis we work with people who have different opinions, values, beliefs, and needs than our own. When a relationship is deteriorating, the act of communicating can be as frustrating as climbing a hill of sand." When a relationship is working, the act of communicating seems to flow relatively effortlessly. "We all use language to communicate, to express ourselves, to get our ideas across, and to connect with the person to whom we are speaking. Paying attention to the words and feelings Giving full physical attention to the speakerīeing aware of the speaker's nonverbal messages
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |